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Common questions

1. What is Panprices and how does it work?

Through Panprices you can find the best prices for any product from all retailers in Europe and check out instantly without leaving Panprices. The listed products with Direct Checkout on Panprices show the final price including shipping and VAT with zero hidden fees.

2. What are the available payment options?

We accept most common credit cards and offer all Klarna and Stripe payment options, such as "pay in 14 days with an invoice" or "pay in installments".

3. When will I receive my product?

The normal shipping takes between 5-15 business days depending on where the retailer is located. In rare cases, shipping may take longer. Please note that due to the current situation regarding Covid-19 some shipping companies are working with reduced capacities and shipping might take longer than expected.

4. Can I track my order?

Yes. You can track the shipping of your order. You will receive a tracking number after your product has been sent.

5. Is the VAT deductible from the final price?

No. Unfortunately the VAT cannot be deducted from the listed price.

6. What is the warranty policy?

The warranty policy depends on the retailer and the specific product. It can range from 6 months up to 2 years. Please contact Panprices customer support, or check with the retailer for the applicable warranty policies directly.

7. What if I'm not happy with my purchase?

We offer a 14 day money-back-guarantee if you're not satisfied with your product. Once you receive your product, please make sure that the box and product are in a new condition and contact us in case of an issue. Make sure to include all original items, such as the manual and box, when returning a product and always consult with the retailer to find out the condition of the product in order to qualify for a full refund.

For refunds requests and other questions, please reach out to us via live chat, email us at support@panprices.com, or call +46 72 848 6354.